Effective Date: 03/11/2025
Thank you for choosing EatFood.Live for your meal delivery needs. This Shipping & Returns policy outlines important information regarding the shipping and delivery of your orders, as well as our policy on returns and refunds.
Shipping Location: We ship our meals from Las Vegas, Nevada.
Shipping Destinations: We currently ship to addresses within the contiguous United States. Please check our website or contact customer support to confirm if we ship to your specific location.
Shipping Methods & Costs: We offer the following shipping methods:
Shipping costs are calculated at checkout based on your selected shipping method and delivery destination.
Processing Time: Orders are typically processed within 3 business days of order placement. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeframes: Delivery timeframes are estimates and commence once your order has been shipped. Please note that delivery times may vary depending on your location, weather conditions, and carrier delays, which are outside of our control.
Perishable Goods: Due to the nature of our frozen food products, we generally do not accept returns. Food safety and quality are our top priorities, and we cannot restock or resell returned food items.
Issues with Your Order: If you experience any issues with your order, such as:
Please contact our customer support team within 2 days of receiving your order. To help us resolve the issue quickly, please provide your order number, a description of the problem, and photographic evidence if applicable (e.g., photos of damaged packaging or incorrect items).
Refunds or Replacements: Depending on the nature of the issue, we may offer a refund or a replacement for the affected meals. Refunds and replacements are issued at our sole discretion after review of the reported issue and evidence provided.
Refund Processing: If a refund is approved, it will be processed to your original payment method within 2 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Please refer to our Terms of Service regarding order cancellations and modifications.
If you have any questions regarding our Shipping & Returns policy, or need to report an issue with your order, please contact us at: support@eatfood.live or call us at 702-875-2470.
We are committed to ensuring you have a positive experience with EatFood.Live. Thank you for your understanding.